QUESTION 1: How do I order a one of your products? |
Answer...We use a fully secure, on-line ordering system through which you can pay using
your credit card or by check or internet banking transfer. Just click on
the 'Buy It Now' shopping cart button on each product's page to complete your
order. (click on link at right for more information) |
QUESTION 2: Can I Layby/Lay Away an Ozpaws product? |
Answer...You most certainly can, but we have a minimum layby/lay away order of A$50 ...
Just use our normal ordering system (i.e. click on the 'Buy It Now' button) for
the item you wish to lay away, and in the comments section of the secure on-line
ordering form, just insert a brief note letting us know that this order is
for a lay away, and telling us how much you wish to pay as a deposit. If
you are paying by credit card, just click on the credit card option and, as we
transact all my credit card transactions off-line, we will just charge your for
the agreed amount. For future payments, you can simply e-mail us, advising us
of how much each installment is you want to pay at that time, and we will put a
charge through on your credit card for the amount of each payment (or you can
send us a cheque). See our lay away/lay-by conditions at right.... |
Lay-by/Lay Away Terms & Conditions Layby/Lay Away terms are available to suit your needs. Normally I require a twenty percent (20%) deposit on initial order, and completion within three (3) months would be appreciated. I invite you to e-mail me to discuss your order and terms. I am happy to tailor the layby/lay away payments to suit your requirements. International orders must be in AUD$, unless paying by credit card, when they can be in any currency. You can use your credit card from this site by going back to the orignal product page and clicking on the Buy It Now button. Refunds are not available on lay- bys/lay aways, however, we are will give you a credit towards another product from our range. Postage & insurance charges are payable. Contact us for details. Please complete the normal 'Buy It Now' procedure, and include a note in the Comments section that it is a lay away, and the amount of deposit you wish to pay. Your order will become effective and binding upon receipt of your layby/lay away deposit. MINIMUM LAYBY/LAY AWAY ORDER IS A$50.00 |
QUESTION 3: How is my Ozpaws product shipped? |
Answer...We use Australia Post for all our shipping—fully registered and insured within
Australia; and Economy Air, fully insured with Delivery Confirmation for overseas.
All of our products are shipped in fully approved Australia Post containers
for maximum security. |
QUESTION 4: Are all products immediately available? |
Answer...In most cases, yes...but if we don't have a particular item in stock when you
order it, we will advise you of an anticipated delivery date if we have to order
it in for you. This normally takes a couple of weeks. |
QUESTION 5: What guarantees do you offer? |
Answer...We offer a full, 30-day money back guarantee if you are not satisfied that your
product is as described on our website (less postage costs both ways). |
QUESTION 5: Are your products suitable for children? |
Answer...No, not for young children – our products are designed for dogs & cats and consequently
do not have the normally acceptable child safety devices for kiddies
under 5 years of age...but they're great as gifts for your pets! |
